Zurich optimizes broker and client experience with an innovative digital solution based on Outsystems

A key milestone in Zurich's digital transformation

Zurich, a global insurance leader operating in over 200 countries, has made a significant step in its digital transformation by deploying a solution to simplify interactions between brokers and clients. This project is part of its broader digitalization strategy to enhance internal efficiency while providing a smoother and more transparent experience.

Simplifying and digitizing processes

Before this solution, brokers and clients faced lengthy manual processes, leading to delays and lack of transparency. With Outsystems, Zurich reduced processing times by 30%, making submissions faster and more reliable, while ensuring better data accuracy.

Optimizing the user experience

Brokers now benefit from an intuitive interface, improving responsiveness and efficiency, while clients gain real-time visibility into their requests. This transformation has minimized errors and freed up time for higher-value tasks.

Rapid deployment and platform flexibility

Thanks to Outsystems’ flexibility, the solution was deployed in just a few weeks, enabling Zurich to quickly address market needs while optimizing internal operations.

Rokodo's crucial role and seamless integration

Rokodo played a pivotal role by ensuring seamless integration with existing systems, leveraging the low-code platform's full potential for an effective and rapid deployment.

Tangible results for Zurich

The results speak for themselves: 30% reduction in processing times, better data accuracy, and greater transparency. This transformation has improved Zurich's internal efficiency while enhancing broker and client satisfaction.

Strengthened market position

With this digital solution, Zurich is better positioned to tackle insurance market challenges while staying agile and competitive on a global scale.