Zurich and Rokodo: Low-Code automation redefining claims management with precision and agility

Zurich reinvents claims management with low-code automation

Zurich launched a strategic initiative to modernize and automate claims management, in partnership with Rokodo, using a low-code solution on the Outsystems platform. The goal was to replace slow, error-prone manual processes with a faster, more accurate, and reliable claims management system.

Automation at the heart of efficiency

Before digitalization, Zurich faced delays and errors in integrating claims bordereaux. Automation eliminated these bottlenecks, reducing human intervention and speeding up the management of claims.

Low-code: an agile and fast solution

The Outsystems low-code platform allowed Zurich to deploy the solution quickly and at a lower cost, enabling customization to meet changing market needs. This approach reduced development time and accelerated ROI.

Performance gains and process optimization

Automation eliminated data entry errors, improved information consistency, and optimized internal workflows. This led to faster claims processing times and allowed agents to focus on higher-value tasks, such as client relationship management.

Strengthened governance and greater transparency

Centralizing data improved traceability and regulatory compliance, making strategic decision-making in real time easier while providing better visibility throughout the entire claims process.

A sustainable and flexible solution

The agile approach allowed Zurich to quickly adapt the solution to evolving business needs, ensuring a long-term solution capable of meeting future industry challenges.

Better client experience

Finally, digitalization enhanced transparency and improved the client experience, with faster claim processing and the ability to track progress in real time.

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